Very poor client service SANTAM

I called Santam Insurance this morning to ask them to review my monthly insurance payment on my car. Got through to someone who cleared all my details and was put on hold "for a short time" which ended 42 minutes later as my airtime ran out. The lady took my number for in case we got cut off. It's now 4hours later and I haven't heard of them since. I was actually wasting R50's of airtime. She never once said that she was still busy.. Had to listen to music for the whole time. This is totally unexceptable! This is the number I called. ‭+27 (21) ***‬