Very pleasant experience

<p> </p> <p>Good day,</p> <p> </p> <p>About two months ago I had to submit a claim for accidental damage to my wife’s laptop and cell phone. The laptop though wasn't damaged two months ago, it was damaged 6 months ago, as I informed the Santam employee, to which she asked, why did I wait so long......understandably. I waited so long because as I am still a young bloke and not so knowledgeable about the insurance industry, I forgot that both the items where insured under specified items….. AND that you can claim for accidental damage and not just when something is ******, lost or damaged due to a fire or for whatever the reason may be. So to get back to the answer to her question: we basically started to save money to replace the laptop and cell phone and then I remembered we had both of the items under specified items and I phoned Santam to enquire if we have a legitimate claim.</p> <p>The claim was settled if I can remember correctly in two days. They paid out the agreed amount in the policy document minus the excess of each item, this is the good part for me personally….. without an assessor coming out (I know it is usually in the case of major damage etc that assessors are called to investigate) nor us the clients having to take photographic evidence as proof. They simply paid out the agreed amount something like R11500 if I remember correctly.</p> <p>Great service in my opinion!!!!!!!</p> <p>Mr. M. Joubert</p> <p> </p>