Very Frustrated and Uncertain

We've had a break-in on the 28th of November 2021 and submitted a claim with our broker on rhe 29th of November. On the 8th of December we were told that Santam finally appointed an assessor to investigate our claim. We've submitted all required documents and were told by the assessor that he will finalize his report before Christmas. We are elderly and retired and at present do not know what is happening with out claim as Santam is not responding to any enquiries we send. We feel unsafe in our home as we are unavle to repair the door that was broken open. We've been waiting now for exactly a month to hear back from Santam what is happening? It seems Santam are quick to demand premiums and threatens that we will not be covered if a payment is missed (which has not been the case), but when it comes to delivering on the promises of peace of mind we pay them for, they drag their feet as they look dor reasons to rekect the claim. It only takes 2 bad experience with a company to forever leave a foul taste in your mouth, and at this moment I encourage people to not do business with an insurer who cares nothing for their clients.