Very Disappointing service

I am very disappointed in the way they are handling my claim as 3rd part, especially when their client was wrong. I was involved in a car accident and their client was wrong, police statement proves that The lady Seipati Mashaba that I'm dealing with, never communicate with me, i never get her on phone, it is over a month since the accident, but my case is not yet allocated for finalization, Every time i call, they tell me the same thing that i already know, if she is not on study leave, she is on a team building, or another call, They always say she will call back but she never does. I have recoding's of all the mails she never responded and phone calls. This is really disappointing that when you are not their client, they treat you different. Their client is sorted and already driving while my car is not going anywhere. I would never recommend anyone to use this insurance because as their client you will end up fighting with 3rd part.