Very disappointed

I would like to think that insurance companies would jump for an opportunity to give a quotation,but not Santam.....i have send in a request for a quote 4 times, different days on their website with my contact details and wrote two emails to them just to contact me for a quotation. I am still waiting for someone to contact me. It is now going for 2 weeks.....I honestly think that it is really bad service....imagine trying to claim if this is how they treat a potential customer!!!!very disappointed Santam.....