Very disappointed and traumatising

I am currently not happy with the way my claim is being processed. I have been with Santam for about 15 years. My wife had an accident. We have been honest with everything being asked and supp**** everything being requested. This case has been going on for almost three weeks and we still don't have an outcome. I need to keep on following up and was told last week it should be done today after sending emails and making phone calls I am told they are still busy.

We are being treated like as we are ********s and this whole claim has been a very unpleasant experience so-far. The accident has shocked us tremendously and caused trama and Santam is not making the situation better.

This is the first claim of this stature since I have been with Santam is this is how I am being treated.