Very bad service from Santam

I contacted the Santam call centre on the 27th January 2021 after my debit order was collected at a high amount that I had not been notified of the new premium amount, luckily my bank honored the debit order as I had leftanexact amount of R913.54 to be debited. I told the consultant that I never received any communication regarding the new premium, I was advised that an email was sent to me on the 16th December 2020. I told the consultant that I never received that email and I even checked with him on the line so please provide proof because I read every single email.

Two days later, I called again following up on my premium review request Spoke to Onke call *** thereafter I never received any feedback not even an email that you guys claim to be sending your clients.

Today I called following up on the request 2 weeks later, I am told that the review was declined. I am not accepting that response that is nonsense no one thought of calling me or sending an email clearly you never provide feedback to clients, but had it been that your debit order bounced you guys would be calling me on a daily basis, your service is unacceptable to be honest. I have received a better offer at one of your competitors and they have offered me a good R710.49 premium compared to the crazy premium that was debited in my account of R1 004.22. I would like to cancel my insurance with you guys. This is undesirable service failure and I will not accept such when I pay with my hard earned money. I would rather not associate myself with Santam.