Very Bad Customer Service!!

I have been in contact with Santam to update my existing policy from the last week, and till today I am not been assisted. I understand that I had some queries and concerns regarding a few times, which was cleared up yesterday. Today when I called in to discuss the quote that was sent to me, I get put through to different people all the time. I use the contact number on my policy only to be told I'm in the wrong department. I then have to confirm my details over and over again. I eventually get through to Sanele who then advised that he has system issues and will call me back. Till now no call back. I contacted him again around 13:05 and asked why can't he or anyone assist me, and he can't pick up the items I asked to be added last week?? This is after me spending huge amounts of time on the phone every day since last week. I have left messages for Joseph and Nombunto to call me back (email department), and still no one has called me back. This is really frustrating and shows the customer service does not matter to Santam. I have been a client for years, and never had such a problem before. All I want is for someone to assist me update my existing policy with the items I have asked for, and no one can now pick up that quote that was sent to me. The quote that Joseph sent me yesterday, was totally wrong and he removed all the items I asked to be added on initially. Can someone please assist get to the bottom of this! I think I have been very patient and don't deserve this. The job that I'm in does not allow me to be available throughout the day, but I am making every effort to sort this out and it seems like it does not matter to Santam!