JP
Johan P
1 reviews | Active since Apr 2023
17 Apr 2023, 13:37
Very bad client service.
Santam has no client service what so ever. I have requested to be serviced in my language and was promised that somebody will call me back. 3 Hours later and still no call. I seriously consider it to move to another company.
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Replies (4)0
Replies (4)
Santam's replyOfficial
17 Apr 2023, 13:41Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply17 Apr 2023, 13:41
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
JP
Johan P's updateReviewer Update
17 Apr 2023, 13:48This is a automated reply to everybody. I do not think they even read this.
JP
Johan P's update17 Apr 2023, 13:48
Reviewer Update
This is a automated reply to everybody. I do not think they even read this.
Santam's replyOfficial
17 Apr 2023, 14:04Good afternoon Johan,
We are extremely sorry about this.
We have escalated and requested urgent contact to be made with you.
Kind regards
Client care
We are extremely sorry about this.
We have escalated and requested urgent contact to be made with you.
Kind regards
Client care
Santam's reply17 Apr 2023, 14:04
Official
Good afternoon Johan,
We are extremely sorry about this.
We have escalated and requested urgent contact to be made with you.
Kind regards
Client care
We are extremely sorry about this.
We have escalated and requested urgent contact to be made with you.
Kind regards
Client care
Santam's replyOfficial
17 Apr 2023, 15:10Good afternoon Johan,
As mentioned we have escalated the matter.
We received the following feedback from our Direct Contact Centre:
Kindly note, the insured has been contacted and assisted by an Afrikaans speaking consultant.I have been advised, the reason the insured was not contacted sooner was due to the high volume of incoming calls experienced today.
Please accept our sincere apologies for the frustration and inconvenience caused.
Thank you and kind Regards,
Stephan Olivier
Client care media manager
As mentioned we have escalated the matter.
We received the following feedback from our Direct Contact Centre:
Kindly note, the insured has been contacted and assisted by an Afrikaans speaking consultant.I have been advised, the reason the insured was not contacted sooner was due to the high volume of incoming calls experienced today.
Please accept our sincere apologies for the frustration and inconvenience caused.
Thank you and kind Regards,
Stephan Olivier
Client care media manager
Santam's reply17 Apr 2023, 15:10
Official
Good afternoon Johan,
As mentioned we have escalated the matter.
We received the following feedback from our Direct Contact Centre:
Kindly note, the insured has been contacted and assisted by an Afrikaans speaking consultant.I have been advised, the reason the insured was not contacted sooner was due to the high volume of incoming calls experienced today.
Please accept our sincere apologies for the frustration and inconvenience caused.
Thank you and kind Regards,
Stephan Olivier
Client care media manager
As mentioned we have escalated the matter.
We received the following feedback from our Direct Contact Centre:
Kindly note, the insured has been contacted and assisted by an Afrikaans speaking consultant.I have been advised, the reason the insured was not contacted sooner was due to the high volume of incoming calls experienced today.
Please accept our sincere apologies for the frustration and inconvenience caused.
Thank you and kind Regards,
Stephan Olivier
Client care media manager