Very annoyed

I have had to log an accident report however , apparently Clarise Winkler was suppose to assist me . I’ve been calling in for the ast 2 weeks for her an all I get is she’s not in or she’s on lunch. I leave messages and what not for to contact me but haven’t gotten any feed back. I am highly annoyed as work starts next week and how the dam hell am I suppose to get there If I don’t have a freaking car coz santam inediquate staff are always on lunch or never in. Some service they offer !!!