LN
LAWRENCE N
1 reviews | Active since Feb 2017
23 Oct 2019, 09:17
Vehicle Repair poor service
It is now almost 6weeks that i am trying to get Santam to get my car repaired for a mere R15 000. It is one story after another and simply *********** assessor. They have a story every time they send an email except giving approval for the car to be repaired.
It is a most disappointing service. it will be extremely difficult to recommend Santam to anybody
Helpful (0)
Replies (9)0
Replies (9)
Santam's replyOfficial
23 Oct 2019, 09:57Good morning Lawrence,
Thank you for your post -- we are really sorry to hear about your frustration.
We will immediately investigate this matter and revert back within 48 hours.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post -- we are really sorry to hear about your frustration.
We will immediately investigate this matter and revert back within 48 hours.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply23 Oct 2019, 09:57
Official
Good morning Lawrence,
Thank you for your post -- we are really sorry to hear about your frustration.
We will immediately investigate this matter and revert back within 48 hours.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post -- we are really sorry to hear about your frustration.
We will immediately investigate this matter and revert back within 48 hours.
Kind regards
Stephan Olivier
Client care media manager
LN
LAWRENCE N's updateReviewer Update
23 Oct 2019, 14:07thank you for your response and hope that Santam will up their game and stop shifting the goal posts.
I await your feedback. For your info another shift that an assessor Dave Parry wants to meet with the car to see the damages and yet i was told send 6 pics of the damages which was done.
Welcome said that all is done electronically thus the need for the pics.
Really!!!!!!!!!!!
N Naidoo
I await your feedback. For your info another shift that an assessor Dave Parry wants to meet with the car to see the damages and yet i was told send 6 pics of the damages which was done.
Welcome said that all is done electronically thus the need for the pics.
Really!!!!!!!!!!!
N Naidoo
LN
LAWRENCE N's update23 Oct 2019, 14:07
Reviewer Update
thank you for your response and hope that Santam will up their game and stop shifting the goal posts.
I await your feedback. For your info another shift that an assessor Dave Parry wants to meet with the car to see the damages and yet i was told send 6 pics of the damages which was done.
Welcome said that all is done electronically thus the need for the pics.
Really!!!!!!!!!!!
N Naidoo
I await your feedback. For your info another shift that an assessor Dave Parry wants to meet with the car to see the damages and yet i was told send 6 pics of the damages which was done.
Welcome said that all is done electronically thus the need for the pics.
Really!!!!!!!!!!!
N Naidoo
LN
LAWRENCE N's updateReviewer Update
23 Oct 2019, 14:09your ranking #44 is very sad
LN
LAWRENCE N's update23 Oct 2019, 14:09
Reviewer Update
your ranking #44 is very sad
Santam's replyOfficial
23 Oct 2019, 14:33Dear Lawrence,
Yes thank you, we were notified that Dave Perry was appointed and has made contact with you to view/inspect the vehicle tomorrow.
Kindly note this claim was registered on 02/10 so it's not 6 weeks as eluded to in your initial post. Date of loss is noted as 10/08 but Santam were only notified on 02/10.
Dave Perry will provide feedback to Heino who in turn will keep our office updated. Feedback will be provided to you on the way forward.
Kind regards
Stephan Olivier
Client care media manager
Yes thank you, we were notified that Dave Perry was appointed and has made contact with you to view/inspect the vehicle tomorrow.
Kindly note this claim was registered on 02/10 so it's not 6 weeks as eluded to in your initial post. Date of loss is noted as 10/08 but Santam were only notified on 02/10.
Dave Perry will provide feedback to Heino who in turn will keep our office updated. Feedback will be provided to you on the way forward.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply23 Oct 2019, 14:33
Official
Dear Lawrence,
Yes thank you, we were notified that Dave Perry was appointed and has made contact with you to view/inspect the vehicle tomorrow.
Kindly note this claim was registered on 02/10 so it's not 6 weeks as eluded to in your initial post. Date of loss is noted as 10/08 but Santam were only notified on 02/10.
Dave Perry will provide feedback to Heino who in turn will keep our office updated. Feedback will be provided to you on the way forward.
Kind regards
Stephan Olivier
Client care media manager
Yes thank you, we were notified that Dave Perry was appointed and has made contact with you to view/inspect the vehicle tomorrow.
Kindly note this claim was registered on 02/10 so it's not 6 weeks as eluded to in your initial post. Date of loss is noted as 10/08 but Santam were only notified on 02/10.
Dave Perry will provide feedback to Heino who in turn will keep our office updated. Feedback will be provided to you on the way forward.
Kind regards
Stephan Olivier
Client care media manager
LN
LAWRENCE N's updateReviewer Update
24 Oct 2019, 12:49Thank you for sending Dave Perry and he was professional and competent and not like the staff at your offices.
You say Santam was only notified 2/10 and that is actually untrue. That is what your record states but i had made a call long before.
The claim registered 2/10 only after i complained. I had called and spoke to a lady who then said she will send me the Claim number which never happened. I then lodged a complaint after which i got a call and only then did the process started. By the 2/10 i had lost three weeks waiting for response from Santam. My claim was only registered on the 2/10 after my complaint.
Sine then i have been on a run around with Santam who kept moving the goal posts due to incompetency of assessor Welcome.
two days ago i sent an email asking about a vehicle hire whilst my car will be in repairs...NO RESPONSE!!
It is shocking to see your ratings. If i had only knew how made you are in the market place i would have never used Santam.
You say Santam was only notified 2/10 and that is actually untrue. That is what your record states but i had made a call long before.
The claim registered 2/10 only after i complained. I had called and spoke to a lady who then said she will send me the Claim number which never happened. I then lodged a complaint after which i got a call and only then did the process started. By the 2/10 i had lost three weeks waiting for response from Santam. My claim was only registered on the 2/10 after my complaint.
Sine then i have been on a run around with Santam who kept moving the goal posts due to incompetency of assessor Welcome.
two days ago i sent an email asking about a vehicle hire whilst my car will be in repairs...NO RESPONSE!!
It is shocking to see your ratings. If i had only knew how made you are in the market place i would have never used Santam.
LN
LAWRENCE N's update24 Oct 2019, 12:49
Reviewer Update
Thank you for sending Dave Perry and he was professional and competent and not like the staff at your offices.
You say Santam was only notified 2/10 and that is actually untrue. That is what your record states but i had made a call long before.
The claim registered 2/10 only after i complained. I had called and spoke to a lady who then said she will send me the Claim number which never happened. I then lodged a complaint after which i got a call and only then did the process started. By the 2/10 i had lost three weeks waiting for response from Santam. My claim was only registered on the 2/10 after my complaint.
Sine then i have been on a run around with Santam who kept moving the goal posts due to incompetency of assessor Welcome.
two days ago i sent an email asking about a vehicle hire whilst my car will be in repairs...NO RESPONSE!!
It is shocking to see your ratings. If i had only knew how made you are in the market place i would have never used Santam.
You say Santam was only notified 2/10 and that is actually untrue. That is what your record states but i had made a call long before.
The claim registered 2/10 only after i complained. I had called and spoke to a lady who then said she will send me the Claim number which never happened. I then lodged a complaint after which i got a call and only then did the process started. By the 2/10 i had lost three weeks waiting for response from Santam. My claim was only registered on the 2/10 after my complaint.
Sine then i have been on a run around with Santam who kept moving the goal posts due to incompetency of assessor Welcome.
two days ago i sent an email asking about a vehicle hire whilst my car will be in repairs...NO RESPONSE!!
It is shocking to see your ratings. If i had only knew how made you are in the market place i would have never used Santam.
Santam's replyOfficial
24 Oct 2019, 13:13Dear Lawrence,
Thank you for your post -- yes we just heard back from Dave, confirming your appointment and the assessment he did -- he will recommend a cash settlement seeing that the repairer of choice is not on our approved panel of repairers.
We only have record from the date when the claim was registered, being 02/10 -- can you please let us have the name of the lady you spoke with previously -- did you discuss the particulars of the claim etc?
In respect of vehicle hire we can suggest you contact the appointed claims consultant to your claim, Emma Meyer on number ***, she will be able to assist in respect car hire.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your post -- yes we just heard back from Dave, confirming your appointment and the assessment he did -- he will recommend a cash settlement seeing that the repairer of choice is not on our approved panel of repairers.
We only have record from the date when the claim was registered, being 02/10 -- can you please let us have the name of the lady you spoke with previously -- did you discuss the particulars of the claim etc?
In respect of vehicle hire we can suggest you contact the appointed claims consultant to your claim, Emma Meyer on number ***, she will be able to assist in respect car hire.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply24 Oct 2019, 13:13
Official
Dear Lawrence,
Thank you for your post -- yes we just heard back from Dave, confirming your appointment and the assessment he did -- he will recommend a cash settlement seeing that the repairer of choice is not on our approved panel of repairers.
We only have record from the date when the claim was registered, being 02/10 -- can you please let us have the name of the lady you spoke with previously -- did you discuss the particulars of the claim etc?
In respect of vehicle hire we can suggest you contact the appointed claims consultant to your claim, Emma Meyer on number ***, she will be able to assist in respect car hire.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your post -- yes we just heard back from Dave, confirming your appointment and the assessment he did -- he will recommend a cash settlement seeing that the repairer of choice is not on our approved panel of repairers.
We only have record from the date when the claim was registered, being 02/10 -- can you please let us have the name of the lady you spoke with previously -- did you discuss the particulars of the claim etc?
In respect of vehicle hire we can suggest you contact the appointed claims consultant to your claim, Emma Meyer on number ***, she will be able to assist in respect car hire.
Thank you and kind regards
Stephan Olivier
Client care media manager
LN
LAWRENCE N's updateReviewer Update
24 Oct 2019, 14:16thank you
LN
LAWRENCE N's update24 Oct 2019, 14:16
Reviewer Update
thank you
LN
LAWRENCE N's updateReviewer Update
24 Oct 2019, 14:36I Have sent an email to Emma Meyer and now awaiting confirmation from Dave Perry
LN
LAWRENCE N's update24 Oct 2019, 14:36
Reviewer Update
I Have sent an email to Emma Meyer and now awaiting confirmation from Dave Perry
Santam's replyOfficial
24 Oct 2019, 14:48Dear Lawrence,
Thank you very much.
Thank you very much.
Santam's reply24 Oct 2019, 14:48
Official
Dear Lawrence,
Thank you very much.
Thank you very much.