Vehicle Claim with Santam

Hello Peter.

I logged my claim with Santam on the 10th Dec 2022 and it was registered. The vehicle was towed to panelbeaters during the week of the 12th Dec 2022. On the 22 Dec 2022 i received an email from Santam that an assessor has been appointed.

I then liaise with the panelbeater and assessor if they are going on festive holiday and the answer no they will be open the whole of festive. First week Jan got a call from panelbeaters about my vehicle i then asked the status and was told the quotation has not been approved by Santam. To my surprise because the panelbeaters and assessor where open. On the 10th Jan 2023 got an email from claim assessor saying they still waiting for quotation and photos.

I have indicated that i am going to escalate this matter and included everyone i have been communicating with on the email, 12 Jan 2023 got an email about the status of my car and the status currently on Estimate, meaning estimating the damage, quotation being generated, etc. This clearly shows nothing was not done by someone as result my claim will take forever to be completed or finalized.