Vehicle claim

<p>I had an accident more than two months ago. Car has been written off, but havent received my payment. I loged in the claim which was good and quick. First I waited a while to get information on if my car will be repaired or not. When I eventually received that information I waited even longer to receive forms that I had to fill in to receive my payment. I phoned to put in a complaint. Did not hear anything from the complaint. Then after weeks I received an email with forms to be filled in. I did so and sent it back within two working days. Then I waited another two weeks. I phoned again to put in a complaint. I havent heard anything from that also. So I sent an email to the lady that sent me the email for the forms to be filled in. I obviously now said to her that I do not have a vehicle for over two months as I have been waiting and waiting. What is the reason for this delay and why hasent anybody phoned me with regards to the two complaints? Today I received an email form the forms lady stating she forget about me and she will make it her priority to settle my claim. Right, the courier company phones me, they can only collect my service book for my car on Monday, which means I have to wait again for my payment.</p> <p> </p> <p>Why am I getting this bad service? Why hasent anyobody phoned me about the two complaints? Why do I also not receive communication as to what is going on with my claim? Why do I have to phone every second week to know whats going on? Its as if nobody knows when I phone Santam. Do you think waiting over two months for a claim to be paid out is good? Well I DO NOT THINK SO. No answers from any of my complaints. I have proof of all the emails, and they have proof of all the calls I made to them. Leading insurer in South Africa, but poor service. </p>