Utterly unprofessional service!!!
Per Santams organization, our Haval H1 was sent in for repairs. The service we have recieved from Haval is appalling!!!! They told us it would take 10 working days to fix our H1, it has been 16 working days. Not only have the repairs not been completed but they have been avoiding our emails and calls. Utterly unprofessional service!!! Santam has not lit a fire under Haval, and seems to try and keep the car at Haval to drain as much money as possible.
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Santam's replyOfficial
07 Oct 2019, 07:36Good day Elisna,
Thank you very much for your post above.
We are really sorry to hear about your frustration and the inconvenience this has caused you.
We note you have not provided the claim number in question.
We will be in contact shortly requesting that information from you.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above.
We are really sorry to hear about your frustration and the inconvenience this has caused you.
We note you have not provided the claim number in question.
We will be in contact shortly requesting that information from you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply07 Oct 2019, 07:36
Official
Good day Elisna,
Thank you very much for your post above.
We are really sorry to hear about your frustration and the inconvenience this has caused you.
We note you have not provided the claim number in question.
We will be in contact shortly requesting that information from you.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above.
We are really sorry to hear about your frustration and the inconvenience this has caused you.
We note you have not provided the claim number in question.
We will be in contact shortly requesting that information from you.
Kind regards
Stephan Olivier
Client care media manager