USELESS SERVICE

<p>THE SERVICE FROM SANTAM IS JUST PLAIN ****PY</p> <p> </p> <p>When I lodged the claim from the onset it wasn’t handled properly, we sent everything to your clients brokers who then lodged the claim with SANTAM and advised that I should contact Zanele Mahlangu This was on the 28th March 2017,</p> <p> </p> <p>31st March 2017 at 14:20 –</p> <p>I contacted Zanele as I did not receive a call/email from her, to my shock she advised me that the claim was closed for some reason or another (IF I DID NOT CALL I WOULDN’T HAVE KNOW THIS), she did not provide a reason as to why this was closed, she then however advised that the claim is in order and she will send it to liabilities and Andre Louw will be contact me the following Monday (3rd April 2017)</p> <p> </p> <p>4th April,</p> <p>I called SANTAM as I did not receive the promised call back, I spoke to KIrk who said he will get Andre to contact me.</p> <p> </p> <p>Andre The sent me an e-mail of the documents needed to process the claim,</p> <p> </p> <p>5th April,</p> <p>I sent the requested documents to Andre and requested to find out if they are all in order.</p> <p> </p> <p>On the 6th /10th /11th and the 12th</p> <p>I tried to get hold of Andre just for confirmation that the documents I sent were in order all times he was either not available/in a meeting or too busy.</p> <p> </p> <p>12th April</p> <p>I received a response from Anton requesting to find out why we hold your client Liable, I then put the details in writing as per his request and sent another description.</p> <p> </p> <p>13th April</p> <p>I sent the second sketch along with the description at 9:47am to Anton, and then within less than an hour at 10:29 I receive a rejection e-mail from his stating that we were travelling in front of the truck (THIS WAS IN NO WAY IN THE DISCRIPTION/POLICE REPORT OR MENTIONED BY ANYONE,THE SKETCH CLEARLY INDICATED WE WERE BEHIND EVEN THE POLICE REPORT, HOW CAN A CAR BEHIND ME CAUSE SUCH AN ACCIDENT)</p> <p> </p> <p>THE RESPONSE AND THE RESPONSE ITS SELF TIME CLEARLY INDICATES THAT HE DID NOT THOROUGHLY INVESTIGATE THE MATTER, AFTER NOTIFIYNG HIM THAT HIS REJECTION REASON IS NOT VALID, HIM AND HIS MANAGER DISREGARD MY E-MAILS UNTIL I THEN LODGE A FORMAL COMPLAINT.</p> <p> </p> <p>18TH APRIL</p> <p>ANTON THEN SENT ME AN “APOLOGY” EMAIL ALONG WITH ANOTHER USELESS INVALID REJECTION REASON, NOW HE IS STATING THAT WE SHOULD HAVE SLOWED DOWN TO AVOID THE ACCIDENT, HOW DID HE COME TO THIS</p> <p> </p> <p>- FIRSTLY MY WIFE WAS DRIVING WITHING THE PRESCRIBED SPEED LIMIT FOR THAT ROAD (80KM/H) , ALSO DID HE READ THE INITIAL AND ALL THE OTHER DESCRIPTIONS STATING THAT MY WIFE WAS DRIVING AT A REASONABLE SPEED AND AGAIN THE DESCRIPTION CLEARLY STATES THAT SHE WAS WAITING AT THE ROBOTS, (DID HE CHECK THE DISTANCE FROM THE ROBOTS TO THE SITE OF THE ACCIDENT AND THE TIME/DISTANCE THE CAR CAN TAKE TO REACH EVEN THE PRESCRIBED SPEED LIMIT OF 80KM,</p> <p>- DID HE EN CONSULT WITH THE METRO COP WHO WAS PRESENT AT THE SCENE OF THE ACCIDENT?</p> <p>- DID HE EVEN CONSULT WITH SANTAM’S CLIENT TO FIND OUT WHAT HAD HAPPENED AND WHY WE ARE HOLDING HIM LIABLE.</p> <p> </p> <p>THE BELOW RESPONSE CLEARLY INDICATES THAT HE IS EITHER REJECTING THE CLAIM FOR A FAT BONUS END OF THE MONTH OR HE IS UNABLE TO DO HIS JOB.</p> <p> </p> <p>I AM NOT SURE IF HE THINKS THAT THIS IS THE ONLY CAR WE HAVE AND THAT DELAYING THE PROCESS OR SENDING USELESS REJECTIONS WILL CAUSE ME TO ACCEPT HIS NONSENSE IF SANTAM REJECTS THE CLAIM FOR A VALID REASON SO BE IT (OF WHICH I DON’T SEE), BUT I WILL NOT ACCEPT A MEDIOCRE RESPONSE.</p>