Useless Santam

This is not my own Insurance Company, however the Service received was appalling..

On the 12 Dec 2022, I got bumped by a guy named Chris, He didn't stop at the stop sign and caused us to be in an accident. His car had minor issues; however my car was written off by my Insurance (Outsurance) Who took less than 3 days to have an assessor come and check the damages on my vehicle.

During December, I had been following up as a 3rd Party on my claim with PSG (Broker) and Santam. Firstly, the relationship between the Broker and Santam was terrible. It took Santam 3 weeks to attend to my claim, that I had been following up on every day. Eventually I had to send them all my docs for an "online assessment". Needless to say It's been 7 working days and have heard nothing regarding the assessor?

I have been following up on this claim since the 13 Dec 2022. My car is not working, and no-one has come back to me on when my car will be assessed and when I can get this claim concluded so I can get back to my life.

When I got bumped, I was 7 months pregnant. I have a child already attending school a job that I need to go to everyday and I needed some sort of Mode of transport to get around. Santam didn't even have the courtesy to organise me a Courtesy car (that I had been asking for).

My claim is apparently still with the "Assessor" on the 9th working day. No solid feedback has been given, and No Courtesy car was arranged. How do you insure yourself with a company (Santam) that doesn't even care.

All I want is my claim processed NOW!