LO
Liesl O
1 reviews | Active since Sept 2017
20 Sept 2017, 15:41
Useless Quotation
I have been busy with Samba/Santam for the last week just trying to get a quote and cover. I have been waiting for them so that I can actually buy the car I ordered. Every time that you get to talk to a consultant (because they take 2hrs to get back to you) then they give you new forms/comments that they didn't tell you earlier. Many of the things I get questioned I can't even find on the forms to answer.
Everyone in my family is on Santam and I have only had great experiences before this. Too bad that they are losing my contribution.
Very disappointed.
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Santam's replyOfficial
20 Sept 2017, 16:15Good afternoon Liesl,
Thank you for your post above. We can understand that you are frustrated and unhappy with the service received and we would like ti apologise for that.
Would you please provide us with your policy number to trace the policy and assist with the concerns you have so that we can resolve it for you?
We thank you.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply20 Sept 2017, 16:15
Official
Good afternoon Liesl,
Thank you for your post above. We can understand that you are frustrated and unhappy with the service received and we would like ti apologise for that.
Would you please provide us with your policy number to trace the policy and assist with the concerns you have so that we can resolve it for you?
We thank you.
Kind regards
Stephan Olivier
Client care media manager
Best regards,