Useless Insurance Ever - Pathetic Service

I'm writing these complaints with the utmost heartfelt anger and disappointment with Santam. They provided me with First Help Car rental and once the 30 days elapsed Santam contacted me to say they are extending it with the rental people at First Help. I left the country on 29 November 2020 I emailed Santam to advise that I'm leaving the country coming back on 07 December 2020 reason for these was because I needed them to be aware that I'm unavailable. Santam has been communicating with the car rental team, to my surprise once 09 December 2020 I returned the rental car. First Help told me that I should not worry about anything they will refuel the car and check the e-tolls and minus the difference from R1500 that I paid as a deposit to my surprise on the 22 December 2020 First help debitted me R3 439.33, I query the amount with First Help and advised I must speak to Santam as they are charging me for the extra days that Santam should have communicated with them as they informed me. I expect Santam to refund me the amount with immediate effect as it was not my fault as they kept on informing me that they are extending the days because they have not yet settled the bank.