Useless insurance company

My complaint is about Santam's incredibly slow procedure for assisting a 3rd party insurance claim. My original complaint was that the company does not offer a courtesy car to the 3rd party, even when their client is at fault. This is a huge inconvenience as that is the basic necessity of the 3rd party in order to get to work among other things, also they take 5 to 10 working days just to do an assessment and then a further 14 working days to repair the vehicle by the panel beater (I was told that my car would be repaired). <br> After my complaint I was reassured by someone from their complaints department that they will do everything they can to speed up the process, on the 8th day I had to call in and ask what's going on. The woman told me that my claim was submitted to management and I should give them 3 days to sort it out and then call back, 8 and 3 make 11 which by basic math is more than 10. I'm not quite sure what 'giving your claim urgent attention' is because if this is it then I'd hate to be the people that just get normal service. I find this company inconsiderate and inconveniencingly slow. I need my car to get to work, if I can't get to work then I can't get paid.