Useless and ***********

Date of Accident - 2019/09/05 Claim number - ***.. My mom was in an accident with one of their (Santam) clients who happed to be driving Company car on that day of accident. The robot cautioned “yellow” when my mother drove passed, now out of the blue this guy from nowhere can rushing (driving in nigh speed) collided with us. Knowing at fault he promised to have every damage (on our car) taken care of, giving us his details. Later then my mom was then sent through (via email) papers to complete (for the accident claim) with several documents requested to be attached along I.e , pictures - all angles where car was injured , ID and License copy of the car owner, car disc, 3 Quotations, detailed description/sketch of the incident and all other necessary documents as instructed, which we did we even went to extend of giving details of eyewitnesses (onlookers) because apparently the guys that hit my mom’s car had then given a way different story/report/sketch now (no longer taking the blame). I’ve since then been in contact (telephone and email) with guy by name of Vonani Mashila - Santam Indemnities Specialist whose been very unfair towards this whole matter, and had declined the claim. I then protested this as there was nothing of concrete/evidence that favors their client’s story, he then proposed to only offer an amount to the some of R6452.00 of which is not even close to 10% of any of 3 quotations we’ve sent through to them, to this day the matter is still pending they don’t wanna pay for the damage caused by one of their clients. Is this the treatment we deserve though?

This is so unfair!