USELESS - 4 months to settle a claim

My insurance broker convinced me that Santam's the best. I regret the day I moved over from Mutaul and Federal to Santam. I was with M&F for more than 7 years and did not have ONE problem in settling a claim ever. I moved to Santam about a year ago and registered a claim on my vehicle on 12/01/2015<br> <br> 1. I had to run around finding a Toyota approved panelbeater to repair my vehicle I was told that i must use some other panelbeater that was not toyota approved but on Santam's platform<br> 2. The new panelbeater contacted me informing that Santam do not want to repair my vehicle with original parts but PIRATE AFTERMARKET PARTS. This ended with a lot of fighting and they finaly agreed to original parts<br> <br> I was notified on Friday afternoon 10 April 3 months later that the parts arrived. They earliest i could send my vehicle was 29 April, a total of almost 4 months that I had to drive around with a damaged vehicle <br> <br> After raising my question to the Keegan Chetty and Zayne Ebrahim on how Santam will reimburse me, they did not even had the decency to respond with an answer<br> <br> This is surely the worst service i ever experienced form a insurance company!<br> <br> I CANCELLED EVERYTHING WITH IMMEDIATE EFFECT