Urgent
<p>i would like to know how long it normally take the repair a car.. our car has been towed on the 08/02/2017 and we have the hired car now since then. every week i call for the extension of the car. As per the terms and conditions you only get a hired car for up to 30dyas..My question now is, if the 30 days is over, what will then happen if our car is still not fixed and why do we have to take responsibilty for something the panel beater could not fix in that time frame. How will we be able to go to work and back without transport.. We cannot go without transport nor are we willing to pay for the hired car.. every week when i call, the panel beater have something else to say about the car and i do not think that you ( Santam) is presering the panel beaters to fix on time.. Why do the client have to suffer for something that was supposed to be done in time. if they unable to get the parts in time, why must the client be penalise and now need to pay.. i spoke with one of the consultants on the 01/03/2017 and was advised that the panel beater advised that the car "might" be done by the 09/02/2017, which is 31 days since our car was taken. so how are we suppose to go and come from work on the 09/02/2017, if the car is not fixed what will happen? 1st they were waiting on parts and and then we are advised that there was alot of damages, yet the car is not fixed. i want this to be resolved as we will not pay for a hired car after the 30days nor will we be inconvenience because the panel beater taks there own time to repair our car.. i want this to be resolved before the 30 days is over.</p>
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Santam's replyOfficial
03 Mar 2017, 08:24Good day Suraya,
Thank you for your post. We can understand that you are not happy with the delay in repairing your vehicle.
We will immediately investigate your concerns and will get back to you shortly.
Thank you kindly.
Stephan Oivier
Client care media manager
Best regards,
Santam's reply03 Mar 2017, 08:24
Official
Good day Suraya,
Thank you for your post. We can understand that you are not happy with the delay in repairing your vehicle.
We will immediately investigate your concerns and will get back to you shortly.
Thank you kindly.
Stephan Oivier
Client care media manager
Best regards,
's updateReviewer Update
04 Mar 2017, 10:47i have still not receive any feedback nor calls from you.. how long does it take you to investigate and call me.. i have been waiting for 24hours on feedback and not a single call has been received from you nor the penal beater.. as i have said in my hello peter complaint, we will not be inconvinience for something you ( santam) is supposed to be resolved. I WANT FEEDBACK AND IT BETTER BE SATISFACTORY or we will take our business somewhere else.
's update04 Mar 2017, 10:47
Reviewer Update
i have still not receive any feedback nor calls from you.. how long does it take you to investigate and call me.. i have been waiting for 24hours on feedback and not a single call has been received from you nor the penal beater.. as i have said in my hello peter complaint, we will not be inconvinience for something you ( santam) is supposed to be resolved. I WANT FEEDBACK AND IT BETTER BE SATISFACTORY or we will take our business somewhere else.