UPSET WITH THE SERVICE!!!

<p>I called Santam Insurance today and spoke to Buyile at the call centre. I wanted us to review my premium and see if it can't go down. He told me that premiums go up every year and that it can't go down. He then said he will try and see if the premium will not go down if he brings the "market value" of the car down, ofwhich he doubted very well. I then told him that it's fine if he cannot assist me in reviewing the policy, I will try and get someone online who can maybe try and assist in sorting this out. We never discussed any changes/ammendments to my policy. The next thing I am getting an e-mail from Santam with a new schedule with ammendments to my policy, which i didn't discuss nor agree to. I called Santam again and spoke to Marcia who then transferred me again to this Buyile. I told him that I dont want any changes made to me policy as I did not agree to that. I asked him to leave my policy as it was BEFORE. I also mentioned to him that I am now seeing Vehicle glass access that was never there in my initial schedule that has now been added to this "ammended schedule" that he sent me. My premium is R798, 66, but with these schedules that he sent the first one changed to R797.28 (with total vehicle insured amount of R89000) and the second one that he sent is R798.89 (with total vehicle insured amount of R90000)I DO NO WANT ANY CHANGES MADE TO MY POLICY, SOMEONE NEEDS TO FIX THIS!!! I dont know what this guy did/is doing to my policy, but I want things to be the way they way before I called the call centre!!</p>