EP
Eugene P

1 reviews | Active since Feb 2014

13 Feb 2018, 08:35

Unwilling to assist with claim

It is now almost 6months after filling a claim and they still haven't resolved with the 3rd party and forcing me to claim for it. As they can't make up their minds as to who is at fault. So my car is getting rusted and they not willing to sort it out. But want me to pay for damages that isn't even my fault. As in police ACR the 3rd party has confirmed that he was at fault

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Replies (1)
Santam
Santam's reply13 Feb 2018, 12:23
Official

Good day

Thank you for your post.

We apologise for the frustration experienced and we will investigate your complaint below.

We will be in contact with you shortly.

Thank you and kind regards

Kurt Koopman

Client Care Manager