PG
Philip G
1 reviews | Active since Feb 2013
14 Dec 2024, 17:04
Unwanted spam weather notification sms messages
once again I am receiving unwanted weather spam sms notifications from Santam. I complained about this on the 30th of October 2023 and again on the 14th of November 2023. Reference number attached. This is unacceptable and must stop immediately. So far this week I have received two of the spam sms messages to which I have had to send STOP at MY EXPENSE which is also unacceptable. If Santam is unable to permanently stop these unwanted spam sms messages being sent to my cell phone I will lodge a complaint with the Insurance Ombudsman for resolution.
Helpful (0)
Replies (5)0
Replies (5)PG
Philip G's updateReviewer Update
14 Dec 2024, 20:02I have just received another unwanted spam sms message from the same number that sent me the earlier one today to which I had sent STOP. STOP did not stop your unwanted junk sms messages from being sent to my cell phone.be
PG
Philip G's update14 Dec 2024, 20:02
Reviewer Update
I have just received another unwanted spam sms message from the same number that sent me the earlier one today to which I had sent STOP. STOP did not stop your unwanted junk sms messages from being sent to my cell phone.be
PG
Philip G's updateReviewer Update
18 Dec 2024, 20:46To date the only response I have received from Santam is this Ssms message sent from ***.
Quote
Santam has partnered with Africa Weather to send you precautionary weather alerts for hail. Reply "Santam STOP to opt-out. Standard SMS rates apply. FSP3416"
End quote.
I have issues with this:
1) I never consented or agreed to receive these spam and junk sms messages.
2) I never gave Santam permission to give my private cell number to Africa Weather. In my view this is a violation pf the POPI act.
3) It is unacceptable that the recipient of unwanted spam and junk messages has to bear the cost to stop them. Santam must bear this cost.
Quote
Santam has partnered with Africa Weather to send you precautionary weather alerts for hail. Reply "Santam STOP to opt-out. Standard SMS rates apply. FSP3416"
End quote.
I have issues with this:
1) I never consented or agreed to receive these spam and junk sms messages.
2) I never gave Santam permission to give my private cell number to Africa Weather. In my view this is a violation pf the POPI act.
3) It is unacceptable that the recipient of unwanted spam and junk messages has to bear the cost to stop them. Santam must bear this cost.
PG
Philip G's update18 Dec 2024, 20:46
Reviewer Update
To date the only response I have received from Santam is this Ssms message sent from ***.
Quote
Santam has partnered with Africa Weather to send you precautionary weather alerts for hail. Reply "Santam STOP to opt-out. Standard SMS rates apply. FSP3416"
End quote.
I have issues with this:
1) I never consented or agreed to receive these spam and junk sms messages.
2) I never gave Santam permission to give my private cell number to Africa Weather. In my view this is a violation pf the POPI act.
3) It is unacceptable that the recipient of unwanted spam and junk messages has to bear the cost to stop them. Santam must bear this cost.
Quote
Santam has partnered with Africa Weather to send you precautionary weather alerts for hail. Reply "Santam STOP to opt-out. Standard SMS rates apply. FSP3416"
End quote.
I have issues with this:
1) I never consented or agreed to receive these spam and junk sms messages.
2) I never gave Santam permission to give my private cell number to Africa Weather. In my view this is a violation pf the POPI act.
3) It is unacceptable that the recipient of unwanted spam and junk messages has to bear the cost to stop them. Santam must bear this cost.
Santam's replyOfficial
19 Dec 2024, 07:29Good morning sir,
In reference to your message above.
Please accept our sincerest apology for this inconvenience and frustration.
The reason why these messages had been send to you is to alert you as client of ours about any severe weather conditions such as hail storms, to ensure you are aware and can be in a position to prevent or ensure to take measures to ensure you and your property is safe.
We have requested our Digital Support Hub to have your number removed from the data base and we await confirmation once done.
You will then not be receiving these notifications in future.
We apologise again for this.
Regards
Client care
In reference to your message above.
Please accept our sincerest apology for this inconvenience and frustration.
The reason why these messages had been send to you is to alert you as client of ours about any severe weather conditions such as hail storms, to ensure you are aware and can be in a position to prevent or ensure to take measures to ensure you and your property is safe.
We have requested our Digital Support Hub to have your number removed from the data base and we await confirmation once done.
You will then not be receiving these notifications in future.
We apologise again for this.
Regards
Client care
Santam's reply19 Dec 2024, 07:29
Official
Good morning sir,
In reference to your message above.
Please accept our sincerest apology for this inconvenience and frustration.
The reason why these messages had been send to you is to alert you as client of ours about any severe weather conditions such as hail storms, to ensure you are aware and can be in a position to prevent or ensure to take measures to ensure you and your property is safe.
We have requested our Digital Support Hub to have your number removed from the data base and we await confirmation once done.
You will then not be receiving these notifications in future.
We apologise again for this.
Regards
Client care
In reference to your message above.
Please accept our sincerest apology for this inconvenience and frustration.
The reason why these messages had been send to you is to alert you as client of ours about any severe weather conditions such as hail storms, to ensure you are aware and can be in a position to prevent or ensure to take measures to ensure you and your property is safe.
We have requested our Digital Support Hub to have your number removed from the data base and we await confirmation once done.
You will then not be receiving these notifications in future.
We apologise again for this.
Regards
Client care
Santam's replyOfficial
06 Jan 2025, 12:27Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply06 Jan 2025, 12:27
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
PG
Philip G's updateReviewer Update
16 Jan 2025, 21:27To date no-one from Santam has contacted me as was promised by Santam's Client care on the 6th of January 2025. Today I received another one of Santam's unwanted weather Spam sms messages. on the 18th of December Santam Client Care advised that they had requested their Digital Support Hub to remove my cell number from their database. This clearly has not been done. This is unacceptable.
PG
Philip G's update16 Jan 2025, 21:27
Reviewer Update
To date no-one from Santam has contacted me as was promised by Santam's Client care on the 6th of January 2025. Today I received another one of Santam's unwanted weather Spam sms messages. on the 18th of December Santam Client Care advised that they had requested their Digital Support Hub to remove my cell number from their database. This clearly has not been done. This is unacceptable.