Unsettled motor vehicle claim

Hi my name is P.a Govender, which claim no. ********** 98. On the 26 August 2017, I was involved in a motor vehicle accident,where a third party knocked into my vehicle from the rear. I thereafter followed all the procedures and lodged a claim for my vehicle to be repaired cause I have a full comprehensive cover. Santam assigned a company called EOH to investigate the occurrence of the accident,yet I am the victim in this collision and suffered a loss .i am been invistigated and treated like a ******** yet it's not my fault. Being questioned and cross examined by the company called EOH . This is not good business ethics also prioring on your personal things. Yet they where suppose trace the third party and take that person to court for liability. Up until now which is the 11 September 2017 .Theres is no response. From the time I lodged the claim ,I was sent back and forth to several assessor to assess damages on my vehicle. Spoke to the manager of claims Mr conus crowthler ,Diedree and Girlie zungu . Still I am going in circles,with no joy.Yet in time of taking the policy they tell you in times of claim I will have no problems and also Santam advertise that they don't make claims they settle them. I personally think that Santam is looking for ways to decline my claim cause I made a second claim within the month but this shouldn't be so cause we don't plan for these things to happen to us. I am very disappointed how Santam runs it business