unsatisfied with service

<p>On 4 May 2017 we realised that our electrical geyser of our house is leaking. We phoned our broker the following day and requested a plumber. A plumber was arranged for the next day but did not show up as agreed. Another plumber was contacted whom also did not honor the time agreed upon to meet with us. The insurance broker recommended that we get a plumber of our one choice. We did this and he supp**** us with a damage report and a qoutation. According to him and another qualified plumber, the geyser has cracked and is un repairable, thus it must be replaced. We submitted the report to the broker. On 9 May our broker informed us that the claim is approved and that the broker has arranged cash payout in order for us to replace the geyser. A week later the broker informed us that Santam is not accepting the claim because according to the damage report the plumber indicated that the nipple on the geyser is leaking and is un repairable. I phoned Santam on 22 May 2017 only to be informed that the claim has been rejected and that Santam only cover a geyser if it explodes. In my opinion as a process artisan a cracked geyser is an indication of an explotion. Santam could not supply me with a definition of explotion according to their policy wording. In the mean time I am without a funtioning geyser for 18 days no which is totally unacceptable</p>