Unsatisfied service.

I am deeply disappointed in the extremely poor service I was given by Santam. Early November someone knocked my vehicle. I was sent to a "reputable" company by Santam & received my vehicle back in a damaged state. I have been contacting Santam on a regular basis to have my damages repaired to no avail. I am in utter disbelief at how they are treating me as their client. Ignoring my emails when I ask to speak to contact the manager, they make promises to contact me & sort out my issues then never respond, they make as if I chose the company they referred me to & now I need to pay for it. Yet, every single month they deduct their premiums. I thought by signing up with Santam that I will be secured but I am completely wrong. This has been a stressful & unpleasant first experience dealing with an accident claim. Please treat your clients better & with respect Santam.