Unsatisfied client

It's been a year and a week since I had an accident where the 3rd party didn't want to settle on the amount. Santam proceeded to go ahead with the claim through my own insurance; where I had to fork out the excess, frustrating as this incident was where someone reversed into me on my side driver door.

I still wait for any outcome. No one to give me feed back; just an auto generated email saying it is with the legal department.

Really? For how much longer? Any recommendations on getting this sorted.

Unsatisfied client