Unsatisfactory service

I wish to express my disappointment in the service that I have received from santam,and the manner is whichmy claim is handled. I have a current vehicle claim, and my car was authorised to be repaired at HJ Bosch and sons centurion.

All was well until I received the car back, it was in an appalling condition,the repairs that were done were of poor workmanship..What shocked me is that I was told the car was ready on Wednesday, and I could only collect the following Monday due to me being out of the province,the vehicle was dirty and not was not washed.

I honestly feel cheated and taken for a ride as a paying customer. 1. I have since returned the vehicle for rectification at the said repairer,but would like for a Santam assesor to do a post repair assessment before i collect my car. 2. I was harrased to return the hired car,only to establish that my car was not repaired properly. I did however return this hired car as instructed,but what really is unfair is am without a car now and nor do I have my vehicle. The repairer offered to pay for carhire costs,but I have to make a private rental. I dont have money laying around to pay for such. I pay for insurance with a contract that states should ny car be repaired I will be given a courtesy car. None of that is happening. 3.Your appointed repairer claimed to have replaced parts but that was never done. I.e authorisation was given for a new tyre but my old tyre was fitted. I am not casting any aspersions but the intergrity of your repairers is rather questionable. 4.This complaint was escalated to Santam and i must say the silence is just to loud,let alone your assesor couldnt even be bothered

I am not treated fairly as a customer by my insurer or your repairer.

I would like Santam to arrange a courtsey car for me, of which i am willing to pay a security deposit. I do still have a balance of carhire days left.I am a very unhappy client at the moment and would like for you to look into my complaint ASAP and revert back with feedback.