Unsatisfactory service

<p>Im claiming for a leaking toilet. They told me that they can send a plumber or I can use my own, I must just send the Invoice, so I used my own. They phoned again and I told them that he is not done... the lady over the phone asked me how can he start without a quote, I dold het that Santam just requested an Invoice and no quote! The toilet was fixed for R2200 by the plumber. Santam has an issue for paying out R2200. As they dont cover the pipe and only the paving! Also the assesor Roslind Happie is the most rudest person that I have worked with at any insurance company. Her attitude made me decide to cancell my policy and to write this review.</p>