Unresponsive Service and Lack of Communication

I have been extremely frustrated with the lack of communication and assistance from Santam regarding my third-party claim. My claim is being handled by Miriam Matlodi, and despite my best efforts to cooperate and follow up, I have received no meaningful response.

After multiple attempts to reach her, she finally informed me of the required documents. I promptly submitted everything over 10 days ago, yet since then, my follow-up emails and phone calls have been completely ignored. I have sent numerous emails and made multiple phone calls on different days, but I have not received a single response.

It is incredibly disappointing to experience such poor customer service, especially after fulfilling all the necessary requirements on my end. I expect a level of professionalism and accountability from a company like Santam, but unfortunately, my experience so far has been nothing but frustrating.