1 reviews | Active since Nov 2016
Unresolved claim dating back to 2013
In June 2013, my car was bumped at the back by another car and I had to pay access for SANTAM to fix my car which was done in good order. I was promised my access will be refunded, when they recover the money for the other party who caused damaged to my car. To my surprise I never received any call or email from SANTAM updating me on the matter until I decided to call them 2 years later in 2015. Their Legal depart informed me that the case was closed because the details for the other car were not corresponding with the description given. I then asked to them to confirm the details, unfortunately the car registration for the other party was captured incorrectly, so I provided with the correct details. I still have all the details for the other driver (address, cell, name etc) and the AR number. I contacted SANTAM as of 08/12/2017, was told they can't find any of my records be it my name, claim number etc. They think my claim is now sitting on archives.
Till today, I still remain unhappy because I have not received my access payment refund. I will not rest until justice is served even if it takes 27 years! I
Good day,
Thank you for your post above. We can understand that you are frustrated in not getting timeous and continuous feedback in regard to the recovery actions.
Kindly note that unfortunately there are no guarantee that you will be getting your excess refunded back to you. Only if Santam had bee successful in recovering all the costs incurred on the own damage claim, we will be in a position to refund your excess back or if the merits of the claim cannot be disputed and the third party was negligent and the liable party.
As you mentioned correctly, the claim had already been archived so we will have to request it to be taken from the archives. We will then request the relevant legal department to assist and provide feedback in regards the recovery process.
Once we have received their feedback we will be in a position to respond.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good day,
Thank you for your post above. We can understand that you are frustrated in not getting timeous and continuous feedback in regard to the recovery actions.
Kindly note that unfortunately there are no guarantee that you will be getting your excess refunded back to you. Only if Santam had bee successful in recovering all the costs incurred on the own damage claim, we will be in a position to refund your excess back or if the merits of the claim cannot be disputed and the third party was negligent and the liable party.
As you mentioned correctly, the claim had already been archived so we will have to request it to be taken from the archives. We will then request the relevant legal department to assist and provide feedback in regards the recovery process.
Once we have received their feedback we will be in a position to respond.
Thank you and kind regards.
Stephan Olivier
Client care media manager