Unresolved Claim

claim number ***, Since July 14, 2023, I have been experiencing the most unsatisfactory insurance service imaginable. Despite my continuous efforts, Santam has adamantly refused to address the damages to my car, insisting that I provide evidence of an accident as the cause. Furthermore, they have denied me the courtesy car that I am diligently paying for each month. Regrettably, I have reached the decision to terminate all my policies with Sanlam. I cannot fathom subjecting my children to such distressing experiences, even in the unfortunate event of my demise. Moving forward, I seek an insurance provider that values their customers and upholds their commitments. It is disheartening to encounter such a lack of professionalism and accountability from a company that should prioritize the well-being and satisfaction of its clients. I implore Santam to reconsider their stance and rectify this situation promptly. It is my sincere hope that they recognize the importance of providing reliable and efficient service to their policyholders.