Unreliable insurer - Cancelled Policy

<p>I phoned Santam on Saturday 19 Nov at 15h04 to report an accident (Policy No: ********** 7) and submit a claim and I was advised by Ayanda Maya that they can't help me as my policy has been cancelled. She further advised to contact Santam on Monday during office hours. I called today and was advised by Yonela that the policy has not been cancelled.She put me through to claims dept and they once again indicated that they can't help me because my policy is cancelled. I had to call the policy services again to resolve the issue and they said oh it may have been a systems issue on their side (policy services and claims) but now the issue has been resolved. I was finally able to submit the claim and when I phoned the complaints dept Lynette didn't understand why i am complaining as the issue has been "resolved"!!!</p> <p> </p> <p>This is appalling to say the least - that I would submit a claim on Sat and then be advised that they cant help and yet I pay monthly premiums and dont get the obligated services as per agreement. If i was stuck in the middle of nowhere at night I clearly would have been left stranded! What I find annoying the most is that Lynette didn't understand why I am complaining as the matter has been resolved!!!!!! and she further said the best they can do is to issue me with a<strong> letter of apology</strong>!!!! Surely there is no understading / appreciation of the inconvenience I have endured, and the implications of "not being insured" when Santam without fail deducts R1230.64 monthly for services not rendered!!!!</p>