MS
Maile S
1 reviews | Active since Mar 2021
05 Jun 2025, 15:00
UNREASONABLE DELAY IN FINALISING A CLAIM
We submitted a theft and damage claim on 7 April 2025. the claim has still not been finalised to date. Its been 2 months and there is no feedback. We have followed up everyday and all we are told is that the assessor is busy finalising their report.
The assessor was only appointed a month after the claim was registered. No meaningful feedback is every provided.
The claim is costing the business( small business) R18 000 a week (which SANTAM is aware of) and SANTAM does not find any urgency to finalise the claim or give constructive feedback as to what is the cause of the delay.
This is crippling the business and is unsustainable!!
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Replies (2)
Santam's replyOfficial
05 Jun 2025, 15:06Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply05 Jun 2025, 15:06
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MS
Maile S's updateReviewer Update
12 Jun 2025, 11:23I was asked by SANTAM go give it 3 days to investigate. I sent an email on 10 June 2025 to follow up. The email was blatantly ignored. As it stands the claim has still not been finalised. Today marks 67 days since the claim was lodged. the business has lost R174 000 so far (and the loss continues to mount daily) and still nothing is being done by SANTAM.
MS
Maile S's update12 Jun 2025, 11:23
Reviewer Update
I was asked by SANTAM go give it 3 days to investigate. I sent an email on 10 June 2025 to follow up. The email was blatantly ignored. As it stands the claim has still not been finalised. Today marks 67 days since the claim was lodged. the business has lost R174 000 so far (and the loss continues to mount daily) and still nothing is being done by SANTAM.