Unprofessionalism and dishonesty

<p>On the 23rd March 2017 I called Santam insurance to let them know that i want to cancel my policy with them and i was told to write a letter of cancellation. On the very same day I wrote an email of cancellation and sent it them and I received an automated response from them confirming that my query will be attended within 24 hrs. Since from then I never received any communication from them and to my surprise my bank account was debited on the 27th of March 2017 and i wrote an email again asking them to refund the money they have debited but no one responded to my email. I just want my money to be refunded cause the cancellation was done in time and they just delayed in order to debit my account. My policy number is ********** 2853.</p>