Unprofessional, Uncaring, and Shocking Customer Service

TL;DR : Involved in an accident in 2016. Santam never contacted the other party (that caused the accident) to claim back my excess. No communication. Shocking Customer Service.

Longer Story : We made it VERY clear that if Santam doesn't take our query seriously, we'll stop all our business with them. I've been insured by Santam for years & they didn't even have the decency to update me on anything that's happening or why my excess of R3,500 was never given back to me... I had to contact the other party that caused the accident myself, and he said that NO ONE at Santam EVER contacted him. (as he has insurance to cover this matter)

I've cancelled ALL of my insurance with Santam because I've never received such unprofessional, uncaring, and all 'round lack of experience in customer service in my life. We're deeply disappointed and will never do business with Santam again. Ever.