SM
Shouneez M
1 reviews | Active since Apr 2019
15 May 2019, 10:33
Unprofessional staff
How disappointing and unprofessional it is of your staff to be so noisy and unruly. I called Santam in Auckland Park Johannesburg to speak to a Digital Motor Assessor and the noise in the background is so loud and distracting that I ask if they actually work or party over there. And you can hear they not on the phone speaking to clients but laughing and chatting to each other. Such a pity that Santam's good reputation should be destroyed by their unruly and unprofessional employees.
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
15 May 2019, 12:22Good afternoon Shouneez,
Thank you very much for your post above and notifying us of your experience.
We can definitely understand your unhappiness and the behavior displayed is not professional and the image we as a company want to portray to our customers.
We will escalate this to management in that particular department to address as we cannot tolerate this.
Once again thank you for taking the time to notify us.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above and notifying us of your experience.
We can definitely understand your unhappiness and the behavior displayed is not professional and the image we as a company want to portray to our customers.
We will escalate this to management in that particular department to address as we cannot tolerate this.
Once again thank you for taking the time to notify us.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply15 May 2019, 12:22
Official
Good afternoon Shouneez,
Thank you very much for your post above and notifying us of your experience.
We can definitely understand your unhappiness and the behavior displayed is not professional and the image we as a company want to portray to our customers.
We will escalate this to management in that particular department to address as we cannot tolerate this.
Once again thank you for taking the time to notify us.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above and notifying us of your experience.
We can definitely understand your unhappiness and the behavior displayed is not professional and the image we as a company want to portray to our customers.
We will escalate this to management in that particular department to address as we cannot tolerate this.
Once again thank you for taking the time to notify us.
Kind regards
Stephan Olivier
Client care media manager
SM
Shouneez M's updateReviewer Update
15 May 2019, 12:26Thank you for your reply, and it's not the Digital Assesors but the people sitting around them, as I was explained to me an open plan office environment.
SM
Shouneez M's update15 May 2019, 12:26
Reviewer Update
Thank you for your reply, and it's not the Digital Assesors but the people sitting around them, as I was explained to me an open plan office environment.
Santam's replyOfficial
15 May 2019, 12:48Dear Shouneez,
Thank you, duly noted -- we gathered from your review it was the people in the office, and yes, it is an open plan office environment.
Nonetheless, it is unprofessional and the disturbing to clients, I completely agree.
Do you perhaps have your claim number or name of assessor you spoke with?
Kind regards
Stephan Olivier
Client care media manager
Thank you, duly noted -- we gathered from your review it was the people in the office, and yes, it is an open plan office environment.
Nonetheless, it is unprofessional and the disturbing to clients, I completely agree.
Do you perhaps have your claim number or name of assessor you spoke with?
Kind regards
Stephan Olivier
Client care media manager
Santam's reply15 May 2019, 12:48
Official
Dear Shouneez,
Thank you, duly noted -- we gathered from your review it was the people in the office, and yes, it is an open plan office environment.
Nonetheless, it is unprofessional and the disturbing to clients, I completely agree.
Do you perhaps have your claim number or name of assessor you spoke with?
Kind regards
Stephan Olivier
Client care media manager
Thank you, duly noted -- we gathered from your review it was the people in the office, and yes, it is an open plan office environment.
Nonetheless, it is unprofessional and the disturbing to clients, I completely agree.
Do you perhaps have your claim number or name of assessor you spoke with?
Kind regards
Stephan Olivier
Client care media manager
SM
Shouneez M's updateReviewer Update
15 May 2019, 12:53The assessor's name was Dean Stoffel.
SM
Shouneez M's update15 May 2019, 12:53
Reviewer Update
The assessor's name was Dean Stoffel.
Santam's replyOfficial
15 May 2019, 13:16Thank you Shouneez
Santam's reply15 May 2019, 13:16
Official
Thank you Shouneez