Unprofessional, inconsiderate and suspicious - Santam pay peanuts get monkies....

<p>I was involved in an MVA on 12/12/2016 in Benoni today is the 7th May 2017 almost 5 months after my vehicle was towed into Santams prefered Panelbeater the famous REnew-It panelbeaters in Edednvale.</p> <p> </p> <p>Firstly i was told that the closest Motor Body Repairer(MBR) to Benoni is Renew-it Edenvale</p> <p>(subsequently founnd out this is so not true).</p> <p>I was advised vehicle repair would be delayed due to December shut-down. I followed the apparent repair tracker on their system which is a total BS - far from accurate.</p> <p> </p> <p>I spoke to the Director, the GM, the Key accounts manager, the customer service agent and all are a bunch of bull****ters!!!</p> <p> </p> <p>One syas vehilce is almost ready oto be colleccted, one says waiting approval from insurer for additional spares, one says thats not true actually waiting for parts - thente apparent big boss says he will be sure to get someone to contact me - answerred his mobile first time and never responded to or took my calls again.</p> <p> </p> <p>i only collected my vehicle in February adn was assured that its safe to use as the only items not repaired were the eat trim and side post cover, however the ehicle is safe to drive.</p> <p>I was with my 3 year old son at the time. the very next day whilst driving all the warning lights came on inn the vehilce, i took it to the nearest dealer for assessment and after a diagnositics was done i was informed that the <strong>Airbags were either not replaced or the module was not reset </strong>i was directed to take the vehiccle backto the repairer.</p> <p><strong>THe ASSESSOR's from Santam </strong> askedd me to drive an unsafe vehicle with probably no airbags to the nearest dealer -<strong>Oh what wisdom!! </strong>fter kicking up a fuss a flat bed was arrananged.</p> <p> </p> <p><strong>So the very inntelligent repsonse from MICHELLE KROCH Key Accounts Manager at REnew-it Edenvale - she send me an sms to say the lights went on because the battery termials were corroded. She probaly never doesnt even know how to switch a kettle on.</strong></p> <p> </p> <p><strong>Hyundai Boksburg assured me that a corroded batterey terminal would never result in such a major fault on the diagnostics.</strong></p> <p> </p> <p><strong>end of the day the module was never replaced and a whole lot of excuses.</strong></p> <p> </p> <p>i could go ona write a book about my expereince!</p> <p>i sit today with a Mr Riaan Du Preez who seems to be working for Renew-it, who also told me over the phone that he is tryinng to think of the closes apprvoed panelbeaterr to hyuandai boksburg as there arent many, after insisting that teh vehicle go to MF autobody who was across the road dfromm the Dealer i found out that they are approved by Santam.</p> <p> </p> <p>Renew-it wnats there coutesry vehicle back uregently, my car hasnt been sorted, only got a vehicle after kicking up a fuss in April. </p> <p> </p> <p>In this week i qureied about the alignment and other items not repaired - Riaan send a message to the originial assessor to ask him whats happening, the orginal assessor repsonds to Riaan with me in copy to ask what must he do as he hasnt been dealing with the matter sinne riaan has taken over - which is more than 2 months now.</p> <p> </p> <p><strong>Johan Strydom who was apparently Riaans senior is not longer available and email bounces back. The tale is wagging the Dog the autobody repairer seems to have Santam by the short and curly's</strong></p> <p> </p> <p><strong>I am hoping me resorting the this platform to complain will produce somme sort of result and actually someone who has kahunas and accountability(SENIOR Person) at Santam will call me to resovle this matter and please not one of your polite clerks behind a Service desk who only needs a claim number and then will get someone to call me back - thanks.</strong></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>