unprofessional and rude third party service

On 21 October I has an accident with a company vehicle. The driver of a light delivery vehicle drove into the side of my car after I had passed him He failed to indicate or check his blind spot. The company who is a client of Santam first wend to their own risk insurance who asked me to submit all the relevant documents including photos, insurance letters,etc etc. The account was finally handed over to Santam on the15 Jan - giving me 6 days to go back to my own insurance to claim. During my first interaction with Shirley Matloa I called several times to no avail. Then Mailed her to ask her to call my urgently as I need to know if Santam will approve claim urgently. Today - after not being able to get a response from her she tells me "my phone is always busy and I can't answer two calls at the same time|" failing to acknowledge my mails and my efforts to get a hold of her she was unprofessional and rude. She didn't allow me to get a word in edgewise.She wanted all the documentation that I had already sent again. I have no faith that this claim will be resolved and am disgusted by how Santam treats clients.

Claim number : ***