Unprofessional and Disgusted by their client services.

It saddens me to write this review today. I have submitted a claim recently with Santam and went through all the trouble to go and scan in the technician's report and everything that they required for the claim. I received an email a few days later stating my claim was approved and a few minutes later, I received another email with a decline email without any notification or an explanation to the customer as to why the claim was declined. Unprofessional and disgusted with the bad client services from Santam which you are so commited as a customer, by paying your premiums every month but they think nothing about you as a customer. This is not the first instance, I asked them about my TV aswell, if I could submit I claim for it and they agreed, but after a week I haven't received any feedback. I don't know I am paying insurance if they are not able to assist you in a decent manner. I'm really thinking of moving to another insurance company, I don't have a problem with paying, the service are more important to me.