Unpleasant Service

I would just like to express my disappointment with the manner santam has handled my claim, today marks exactly a month since i had a hit & run accident, submitted a claim but up to date my claim is still in validation processes, santam had appointed their assesor, we went through all the due processes, even met the assesor on the accident scene to explain what happened but till this day, 30 days later, the validation process is still not complete and repairs on my car have not commenced, they apparently have appointed another external assesor to go over the vaildation again, i’ve been with Santam for more than 7 years and have never experienced such poor service, i’ve never been in an accident or submitted a claim with them during this period, had another hit & run accident last year but luckily i managed to chase the third party and caught up with him and claimed from his insurance, never submitted claim with santam, unfortunately for me this time the third party fled. With all this said, I constantly have to ask for updates but my emails and texts are being ignored, what do i do at this point? Santam is supposed to stand with me and protect me and my assets at this time, but its starting to seem like they looking for loopholes or something to decline my claim and not repair my car. I’m being given a very unpleasant treatment right now and do not know where else to go, hence i came on this platform. Hope someone will see this and assist soonest. My next step is to go to the insurance ombudsman if i dont get assistance. This is very disappointing for such a reputable company.