Unpleasant Motor Claim Process!!!!

Am so disappointed on my claim process ***. I was involved in a car accident on the 22 February 2025 and I immediately called my Broker to report the accident. It took 3 hours for a Towing truck to come . My vehicle was took to nearest storage in Vaal. I received a call on Monday the 24th Feb from my Broker asking me where do I want my car to be repaired, I requested for my car to be send my choice repair Vl**m Repair Centre in Newcastle but I was told that unfortunately they can’t send my vehicle there as the have a good relationship with the chosen Repair Centre A***o Te*h.I request for my vehicle to be released and transfer it to the Repair Centre of my choice due to Unpleasant Incident that happened at chosen Repair Centre.My car is not safe with chosen repair centre!!! and I don’t understand what it is so difficult releasing my car to another Repair centre as I requested and Authorisation was Granted to another Repair centre to conduct Assessment!!! I want my vehicle to be move ASAP because now external parties involved which I don’t have any agreement with them! They are now telling me about a component that was not quoted on the quote that was send to Santam for Authorisation after Assessment was conducted.I need Santam to transfer my car Please.Thanks