Unpleasant Customer Service

Please listen to the recording of the conversation had with Dinky at 15h14 - 15h38 on 21 October 2021 and send him for customer service training as he clearly fails to accurately address client questions. It is frustrating to be dealing with someone who argues with you. This is so disappointed as my last Santum review was praising your customer service then ya go and drop the ball now I need to reassess if I want to continue being a client.