Unpaid 3rd party claim / accident was 02/04/2015!!

To whom it may concern,<br> <br> I have been dealing with Santam's lack of response for numerous months - my accident occured just short of 1 yr ago!!!!! <br> <br> I have submitted ALL the documentation that they requested, and was finally advised by one of their agents in January who advised that I would be paid out after 10 working days, we are now mid march!!!<br> <br> I am sure that their calls are recorded and will follow up on this with external governing bodies and legislations in place such as the consumer protection act should this phone call confirming payout as well as the entire claims process that I have followed, not be reviewed in detail.<br> <br> The owner of the truck that even crashed into me has acknowledged his responsibilities and this was over the phone before he directed me to his broker who then set up the contact with Santam, I have the whatsapp chats between myself and the policy owner archived.<br> <br> Santam at this stage is operating in breach of their own contract, and are legally required to make the necessary payout! All correspondence with Santam and docs supporting this complaint have been saved!<br> <br> At this stage, it appears Santam does not honour their policies!