Unnecessarily slow

Santam really needs to re-consider who they sign on as repair partners. On the 2nd of December at 8:10am I reported a windscreen claim due to a crack caused by a stone the day prior on my trip down to the coast. I informed Santam that I need it sorted within a month as I will be traveling back to Gauteng end of December. Santam consequently appointed Autoboys George as the glass fitter. Long story short we are now two weeks down the line, I still have a cracked windscreen all the while the vehicle agents in SA have OE glass available within 3-4 days. Absolutely no assistance from Santam in speeding up the process or providing explanation for the delay. Christmas is coming but I doubt there’ll be a windscreen by then.