UNJUSTIFIED REJECTION !!!
<p>By letter dated 24 March 2017 Santam gave the insured 30 days notice of its intention to cancel the comprehensive motor vehicle insurance.</p> <p>(Brian Galgut Internal Arbitrator)</p> <p> </p> <p>Today<br />29/03/2017<br />Total<br />R 45,295.05<br /> <br />3yr cut-off point<br />30/03/2014<br />Last 3 years<br />R 43,130.50<br /> <br /> <br /> </p> <p>The Total comprises 5 claimed claims.</p> <p>Three incidents occurred where the insured was directly responsible for damage. </p> <p>Total R19 185.35. (Parking incidents)</p> <p>Two incidents occurred when the insured played no part in incurring damage whatsoever.</p> <p>1.when the car was parked in a legal parking space and</p> <p>2.the motor vehicle was in transit with a reputable transport company and on a carrier.</p> <p>Total R26 016.70</p> <p>It is this larger latter amount,</p> <p>THE RESULT OF NO ACTION OF THE INSURED WHO WAS NOT NEAR THE VEHICLE AT THE TIME OF THE INCIDENTS</p> <p>that caused the insured to exceed the so called cut off point, that is, when the insured is no more profitable to the insurance company and was thus rejected.</p> <p> </p> <p>Insurance is the act of coverage by contract, against loss or harm ,</p> <p>in which one party agrees to indemnify or reimburse another for loss that occurs proportionate to the risk involved under the terms of the contract.</p> <p> </p> <p>Respectfully yours</p> <p>Mark Colli</p> <p> </p>
Good day Marc,
Thank you for your post above. We can understand that you are not happy with the letter of cancellation you received.
We also note that this matter has already been before the Internal Arbitrator and his determination was in favour of the insurer. Unfortunately we will not be able to assist you on this platform as the Internal Arbitrator is the highest authority within Santam regarding complaints resolution.
Our recommendation would be to approach the office of the Ombudsman for Short Term insurance for assistance.
Kind regards
Client care team
Best regards,
Good day Marc,
Thank you for your post above. We can understand that you are not happy with the letter of cancellation you received.
We also note that this matter has already been before the Internal Arbitrator and his determination was in favour of the insurer. Unfortunately we will not be able to assist you on this platform as the Internal Arbitrator is the highest authority within Santam regarding complaints resolution.
Our recommendation would be to approach the office of the Ombudsman for Short Term insurance for assistance.
Kind regards
Client care team
Best regards,
