UNJUST DECISION ON CLAIM

On 31 Dec 2014, Santam's client reversed into the back door of my son's old Citroen DS20 and immediately jumped out, apologised and took responsibility.<br> The insured claimed from Santam.Finally received feedback on 6 March to say- in Santam's OPINION, both drivers are at fault and should each take responsibility.<br> Decisions should be made on FACT and not OPINION.<br> HERE ARE THE FACTS:-<br> 1. My son reversed and stopped to turn the wheel (no power steering)<br> 2. The INSURER reversed into my son's car<br> 3. The damage on the back door is consistent with a vehicle reversing into a stationary car-not a car that was moving perpendicular to the insured<br> 4. My son has four witnesses in the car who can testify that the car was stationary and the insured took IMMEDIATE responsibility for the accident.<br> 6. My son has another six witnesses that witnessed the insured's reaction.<br> 7. The insureds report to Santam states he saw no one and no cars behind him-which is how accidents happen - you don't see!<br> 8. The insured has ticked the box NO when asked if the driver(being the insured) was SOBER<br> <br> SANTAM is trying to get out of paying a valid case.For youngsters to be treated so UNJUSTLY is disheartening!