CS
Cheslyn S
1 reviews | Active since Aug 2019
09 Dec 2022, 08:45
Unhelpful, Vindictive and Disgusting Service on Third Party Claims!!!!!
Consultants are unhelpful and rude, never available always leave messages and never calls back. Emails don't get responded to because you not their client. Get told by brokers we have to wait it not their problem you don't have insurance. Almost 3 months since their client decided to bump in my vehicle and they treat people funny yet it due to their clients negligence they have to pay out a claim and worst of all they still expect you to wait for 60days to approve or decline your claim. This is the worst insurance ever and will never use or recommend people to use them as an insurer. Advise to anyone looking for insurance … never go to Santam
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
09 Dec 2022, 10:22Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply09 Dec 2022, 10:22
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CS
Cheslyn S's updateReviewer Update
12 Dec 2022, 14:59Irrelevant whether a month, 2 months or 100 months your client was negligent and he admitted to it numerous times. Not my problem you have a rectless client. How is possible that I need to wait 60 working days for a claim to be finalized. Sure your client car is already fixed. You treat 3rd party claims like it our fault yet it the fault of your clients. You cover for 3rd party so don't make it my problem how you need to get the money back... pay my claim..!! What must you do for 60 working days.. 3months to do what exactly...Pay my claim and stop making people wait due to your client negligence.
Increase his premium to get your money back i dont care. That why people don't like dealing with Santam cause you are useless.. Till now.. still waiting for "legal" to phone me back...Such useless disgusting service.!!!
Increase his premium to get your money back i dont care. That why people don't like dealing with Santam cause you are useless.. Till now.. still waiting for "legal" to phone me back...Such useless disgusting service.!!!
CS
Cheslyn S's update12 Dec 2022, 14:59
Reviewer Update
Irrelevant whether a month, 2 months or 100 months your client was negligent and he admitted to it numerous times. Not my problem you have a rectless client. How is possible that I need to wait 60 working days for a claim to be finalized. Sure your client car is already fixed. You treat 3rd party claims like it our fault yet it the fault of your clients. You cover for 3rd party so don't make it my problem how you need to get the money back... pay my claim..!! What must you do for 60 working days.. 3months to do what exactly...Pay my claim and stop making people wait due to your client negligence.
Increase his premium to get your money back i dont care. That why people don't like dealing with Santam cause you are useless.. Till now.. still waiting for "legal" to phone me back...Such useless disgusting service.!!!
Increase his premium to get your money back i dont care. That why people don't like dealing with Santam cause you are useless.. Till now.. still waiting for "legal" to phone me back...Such useless disgusting service.!!!
Santam's replyOfficial
12 Dec 2022, 15:27Good afternoon,
We have been in contact with the legal department and the legal officer indicated he will make contact with to have this matter resolved.
Thank you and kind regards
Client care
We have been in contact with the legal department and the legal officer indicated he will make contact with to have this matter resolved.
Thank you and kind regards
Client care
Santam's reply12 Dec 2022, 15:27
Official
Good afternoon,
We have been in contact with the legal department and the legal officer indicated he will make contact with to have this matter resolved.
Thank you and kind regards
Client care
We have been in contact with the legal department and the legal officer indicated he will make contact with to have this matter resolved.
Thank you and kind regards
Client care
CS
Cheslyn S's updateReviewer Update
13 Dec 2022, 10:07Wow. Same thing everyday.. Someone will call... someone will call... Till now I'm still waiting even your client claiming for 3rd party has escalated my claim and nobody getting back to him. He is disgusted.. A paying customer and nobody contact him even... Wow this is the worst service I have ever experienced.. Called in yesterday again spoke to a very rude lady stating that legal people not available i must call back another time. Not even taking my message wow...
CS
Cheslyn S's update13 Dec 2022, 10:07
Reviewer Update
Wow. Same thing everyday.. Someone will call... someone will call... Till now I'm still waiting even your client claiming for 3rd party has escalated my claim and nobody getting back to him. He is disgusted.. A paying customer and nobody contact him even... Wow this is the worst service I have ever experienced.. Called in yesterday again spoke to a very rude lady stating that legal people not available i must call back another time. Not even taking my message wow...